FAQ on Elegant Interior Service

Experience the pinnacle of comfort and elegance with our luxury furniture

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Frequently asked questions

General Information

Elegant Interiors is a luxury furniture, lighting, and home decor supplier based in Perth, Australia. We offer a wide range of high-end products designed to add sophistication and elegance to any home.

Our product line includes sofas, chairs, tables, cabinets, lighting fixtures, rugs, and accessories. We also offer custom furniture design and interior design services for our clients. We are known for our quality craftsmanship, attention to detail, and exceptional customer service.

To get in touch with Elegant Interior, you can email at sales@elegantinterior.com.au, call their phone number 08 6186 0616, or send a message via WhatsApp to 0426 527 004.

Elegant Interior offers customized interior design solutions for residential and commercial projects. Our interior design services are tailored to meet our client's unique needs and preferences. We work closely with them to create a cohesive, stylish design that reflects their tastes and lifestyle.

You can visit our Facebook pageor check product reviews for examples of our previous work and client testimonials. This will give you an idea of the quality of our products and services, as well as the satisfaction of our customers.

Elegant Interiors sells customised luxury furniture that allows you to choose your preferred colour and materials. We offer many high-end furniture pieces, including sofas, chairs, tables, and cabinets.

Each piece is designed with careful attention to detail and crafted with quality materials to ensure durability and elegance. Whether you're looking for a classic or modern style, our luxury furniture collection will elevate the look of your home or office.

Order Related

You can order on Elegant Interior's website by adding your desired items to your cart and proceeding to the checkout page. From there, you must provide your shipping and billing information, select your preferred payment method, and confirm your order. Alternatively, you can visit our showroom at 14 Haydock Street, Forrestdale, WA, to view their products in person and place an order with the help of their staff.

Yes, you can order with Elegant Interiors over the phone by calling their phone number at 08 6186 0616 or by sending us a message via WhatsApp at 0426 527 004. You can also inquire about our products and services, request a quote, or get assistance placing an order by emailing their customer service team at sales@elegantinterior.com.au.

Elegant Interior accepts several payment methods for orders, including cash, Visa, Mastercard, American Express, and bank transfer. This gives customers flexibility and convenience when it comes to making their purchases. You can contact their customer service team for assistance if you have any questions or concerns about the payment process.

For customised items, Elegant Interior may be unable to make changes or cancel an order once confirmed. This is because custom-made items are specifically tailored to your preferences and may require unique materials or processes that cannot be altered once production has begun.

However, for non-customized items, we can make changes or cancel the order if it still needs to be shipped. It's best to contact our customer service team as soon as possible if you need to make changes or cancel your order.

The processing and shipping time for Elegant Interior orders may vary depending on the location and weight of the products being shipped. Generally, smaller items may be processed and shipped more quickly, while larger and heavier items may take longer to prepare for shipping. Once your order has been processed, the shipping time will depend on the delivery location and the shipping method selected at checkout. It's best to contact Elegant Interior's customer service team for an estimated processing and shipping time for your specific order.

Yes, once you have successfully placed an order with Elegant Interior, you should receive a confirmation email containing your order details. This email will typically include your order number, the items you have purchased, the total cost of your order, and the shipping address you have provided if you are still waiting to receive a confirmation email after placing your order.

As an Australian business, Elegant Interior complies with the Australian Consumer Law and provides a warranty for all products sold on their website. Suppose a product you receive is defective or does not meet acceptable quality standards. In that case, you are entitled to a replacement, refund, or repair, depending on the nature and severity of the issue. The full details of your consumer rights can be found at www.consumerlaw.gov.au

If you have any questions or concerns about the warranty policy for an order you have placed on Elegant Interior's website, you can contact our customer service team for assistance.

If you need to return an item that you ordered from Elegant Interior, you can do so by following these steps:

Contact Elegant Interior's customer service team to inform them of the return and its reason. We may ask for additional details or evidence of the defect or issue.

If the return is approved, Elegant Interior will provide you with instructions for packaging and shipping the item back to them.

Once the item is received and inspected by Elegant Interior, we will either issue a refund or exchange the item for a replacement, depending on your preference and the product's availability.

It's important to note that some items, such as custom-made or personalised, may not be eligible for returns or exchanges. Additionally, you may be responsible for the cost of return shipping and any associated fees. If you have any questions or concerns about the return process, contact Elegant Interior's customer service team for assistance.

Yes, in most cases, you will be responsible for the cost of return shipping if you need to return an item to Elegant Interior. However, if the item is being returned due to a defect or an error on the part of Elegant Interior, they may provide you with a pre-paid shipping label or reimburse you for the cost of return shipping.

If you receive an item from Elegant Interior that is damaged or defective, you should contact our customer service team as soon as possible to report the issue. Elegant Interior will work with you to resolve the issue, which may include providing a replacement, repair, or refund. Sometimes, they may ask you to return the item for inspection before providing a resolution. You must report any damage or defects immediately to ensure you receive a prompt resolution.