How do I place an Order?

You can order on Elegant Interior's website by adding your desired items to your cart and proceeding to the checkout page. From there, you must provide your shipping and billing information, select your preferred payment method, and confirm your order. Alternatively, you can visit our showroom at 14 Haydock Street, Forrestdale, WA, to view their products in person and place an order with the help of their staff.

Can I place an order over the phone or via email?

Yes, you can order with Elegant Interiors over the phone by calling their phone number at +61 8 7666 0080 or by sending us a message via WhatsApp at 0426 527 004. You can also inquire about our products and services, request a quote, or get assistance placing an order by emailing their customer service team at sales@elegantinterior.com.au.

What payment methods does Elegant Interior accept for orders?

Elegant Interior accepts several payment methods for orders, including cash, Visa, Mastercard, American Express, and bank transfer. This gives customers flexibility and convenience when it comes to making their purchases. You can contact their customer service team for assistance if you have any questions or concerns about the payment process.

Can I make changes or cancel my order after it has been placed?

For customised items, Elegant Interior may be unable to make changes or cancel an order once confirmed. This is because custom-made items are specifically tailored to your preferences and may require unique materials or processes that cannot be altered once production has begun.
However, for non-customized items, we can make changes or cancel the order if it still needs to be shipped. It's best to contact our customer service team as soon as possible if you need to make changes or cancel your order.

How long will it take for my order to be processed and shipped?

The processing and shipping time for Elegant Interior orders may vary depending on the location and weight of the products being shipped. Generally, smaller items may be processed and shipped more quickly, while larger and heavier items may take longer to prepare for shipping. Once your order has been processed, the shipping time will depend on the delivery location and the shipping method selected at checkout. It's best to contact Elegant Interior's customer service team for an estimated processing and shipping time for your specific order.

What should I do if the item I received is damaged or defective?

If you receive an item from Elegant Interior that is damaged or defective, you should contact our customer service team as soon as possible to report the issue. Elegant Interior will work with you to resolve the issue, which may include providing a replacement, repair, or refund. Sometimes, they may ask you to return the item for inspection before providing a resolution. You must report any damage or defects immediately to ensure you receive a prompt resolution.

Will I receive a confirmation email with my order details after I place it?

Yes, once you have successfully placed an order with Elegant Interior, you should receive a confirmation email containing your order details. This email will typically include your order number, the items you have purchased, the total cost of your order, and the shipping address you have provided if you are still waiting to receive a confirmation email after placing your order.

What is the Warranty policy for orders placed on Elegant Interior's website?

As an Australian business, Elegant Interior complies with the Australian Consumer Law and provides a warranty for all products sold on their website. Suppose a product you receive is defective or does not meet acceptable quality standards. In that case, you are entitled to a replacement, refund, or repair, depending on the nature and severity of the issue. The full details of your consumer rights can be found at www.consumerlaw.gov.au
If you have any questions or concerns about the warranty policy for an order you have placed on Elegant Interior's website, you can contact our customer service team for assistance.

How Can I Return a Product?

If you need to return an item that you ordered from Elegant Interior, you can do so by following these steps:
Contact Elegant Interior's customer service team to inform them of the return and its reason. We may ask for additional details or evidence of the defect or issue.
If the return is approved, Elegant Interior will provide you with instructions for packaging and shipping the item back to them.
Once the item is received and inspected by Elegant Interior, we will either issue a refund or exchange the item for a replacement, depending on your preference and the product's availability.
It's important to note that some items, such as custom-made or personalised, may not be eligible for returns or exchanges. Additionally, you may be responsible for the cost of return shipping and any associated fees. If you have any questions or concerns about the return process, contact Elegant Interior's customer service team for assistance.

Will I be responsible for shipping costs if I need to return an item?

Yes, in most cases, you will be responsible for the cost of return shipping if you need to return an item to Elegant Interior. However, if the item is being returned due to a defect or an error on the part of Elegant Interior, they may provide you with a pre-paid shipping label or reimburse you for the cost of return shipping.