Lost or Stolen Deliveries
We understand how important your order is. If your delivery is delayed, missing, or suspected to be stolen, please use the tools below to check the status of your delivery and lodge a claim if necessary.
Check Your Delivery Status
You can track your delivery directly through our delivery partner portal:
Track Delivery & File a ClaimReport a Lost or Stolen Delivery
If you believe your parcel has been lost or stolen, please follow these steps:
- Click the button above to visit the NTI Delivery Portal.
- Enter your order tracking details to check the delivery status.
- If your order shows as delivered but you haven’t received it, submit an appeal/claim through the portal.
Need Help?
If you’re unable to resolve your issue through the portal, please contact our support team:
Email: sales@elegantinterior.com.au
Phone: +61 8 7666 0080